Frequently Asked Questions

Yes. There is no charge to you for the referral. We may be paid by providers or call networks for referrals. The provider you are connected with will explain its own pricing before any work begins.

No. We are a referral and matching service, not a cleanup company. We connect you by phone with an independent provider that serves your area.

It depends on the situation. Some homeowners or renters policies may cover certain cleanup costs, and some situations may involve other programs. Ask the provider and your insurer directly; we cannot give insurance or legal advice.

Timing depends on the provider and your location. Ask the provider when you're connected. We don't guarantee response times.

We make no claims about any provider's credentials. Requirements vary by service, so ask any provider for proof of the licenses, permits, registrations, and insurance that apply to your job before work begins.

So your call is routed to a provider that serves your area.

Calls may be recorded. You'll hear a notice at the start of the call, and staying on the line means you consent.

When someone passes away and is not found for some time, the home can be affected by bodily fluids and strong odor. Unattended death cleanup providers remove contaminated materials and clean and deodorize the affected areas.

Blood and bodily fluids can carry bloodborne pathogens, and Florida regulates how biomedical waste is handled and disposed of. Many families choose to call a professional provider rather than handle it themselves.

Start with patience and respect. A hoarding cleanup provider can explain options, from a full cleanout to gradual, room-by-room work that involves your loved one in decisions.

Not always. Hoarding situations can involve sorting personal items and valuables, and sometimes biohazards such as animal waste or spoiled food, which is different from a simple haul-away.